First, pay for old customers, we must personally delivered to the door.
 
In the management process, we require that each clerk must do this. Just bought a single old customers, the customer must personally to the door, although this process is very short, action is also negligible, as long as to do so, the customer will feel under enough respect. After the store before customers pay basically no one tube, and it is difficult to return to a single, so we intensive training, highlighting see a visitor to the door, on the one hand, the customer will not be left out after the purchase of the psychological, the other aspects, this moment is also very critical, because it is the customer just traded, the need to strengthen the brand identity and service just to communicate with customers in the delivery process, we can further strengthen the recognition of our customers, but also can further widen Near relationships with customers. By strengthening the old customer service, customers pay no slowly, doing customer service, staff will be sent to the door, sending the customer, often remind customers to remember often, to bring friends over, customers in this time, it is very easy to listen in, and often will often come and bring their friends, because customers come much too soon for the upgrading of the results!
 
Second, two days must be sent greeting messages.
 
Customers inside the store to buy our products, for many reasons, may feel to her feels good, it may be because certain aspects of the efficacy of the product just to meet their needs, but also may be due to affordable, quality is also good, even more likely to be a new map. Whatever the reason, after all, is to buy, this is a good thing, do not therefore think that everything will be fine, do not therefore think it has been a loyal customer. We all know that the customer at the time of purchase, may be a momentary impulse, etc. back home becomes rational up, especially cosmetics. Customers have a lot of brand dressing room, believe that by starting a brand or other brands had been used in our products is idle, and put long been possible to forget. I do not know if we would like a similar experience? Often see a female friend for a day's shopping street, buy a lot of clothes, but after a lot of buy back, no how to pass through the foil into the closet.
 
Customers, too, from the many products to buy back our product, does not mean it will go to use, so in her home, there is another battle, as well as a variety of brands which compete with us, this when we should continue to attack. That in the end how to attack it? That is enough to buy within two days of the customer must send the information back to the customer, reminding customers to use the product, or to the store to continue treatment, on the other hand, through contact with customers, shorten the distance between customers, reflects professional and meticulous service attitude. If some customers more positive reply, then the customer get along very well, just a little effort, you can build a very good customer relations.
 
Third, within a week you want to use surveys and consulting.
 
If you can do the above two points, with the multi-layer link between us and the customer, but if there is no follow-up action, made possible will be wasted in front! Because these two actions alone, customers and staff will not produce more emotion, so to further improve services. Customers can purchase a week after, continue to send a message to customers, attention to their usage, especially feeling after use. If customers have been using our products, feel good, then SMS will strengthen customer service that lets customers back, promote customer introduce a friend over.
Fourth, we must always keep in touch often and customers, maintain customer relations